Returns and Exchanges

HOW DOES LASEC® SA HANDLE RETURNS?

You can request to return an item you have purchased within 7 working days of delivery. To return a product, please contact us via email at customerservice@lasec.com or call your nearest sales office. Include the order number in your communication. Once the return has been approved, we will arrange for the courier company to collect it from you. Please note that we charge a 15% handling fee for returns. Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account. We’ll also keep you updated on the progress of your return and refund via email.  If a refund is issued we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account.

CAN I CANCEL MY ORDER?

In the event that a Customer cancels an order, then the Company shall be entitled to: retain any deposit paid by the Customer; or charge the Customer costs that may have been incurred by the Company as a result of any cancelled order, including an administration fee,whichever is the greater. In the event that the Customer purports to cancel an order which was placed in relation to any product or equipment to be specifically manufactured or modified to the Customer’s specifications, the Company shall be entitled to refuse to return any amounts paid in connection with such order, and no credit shall be granted on the return of such product.

If you would like to cancel your order before the goods have been dispatched, we’ll refund you. We do however charge an admin fee to cover transaction and administration costs. If the goods have already been dispatched from our warehouse, you will need to request a return. Please contact our customer service team at customerservice@lasec.com to cancel your order.

HOW DO I EXCHANGE A PRODUCT FOR SOMETHING ELSE?

We do not currently offer product exchanges. You’re welcome to return unwanted goods. See returns section for details.

I’VE RECEIVED A BROKEN PRODUCT. WHAT IS MY NEXT STEP?

Please contact us via email at customerservice@lasec.com to report the problem. Include your order number and a description of the damage in your communication. We will collect the damaged goods at our own cost. Once we have received and checked the product, we’ll replace it or issue you with a full refund. Returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account. We’ll also keep you updated on the progress of your return and refund via email.  If a refund is issued we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account.

MY ORDER IS INCORRECT, WHAT HAPPENS NOW?

Please contact us via email at customerservice@lasec.com or call your nearest sales branch to report the problem. Include your order number and a description of the incorrect or missing items. We will resolve the problem for you as quickly as we can.