Shipping and Delivery
WHAT IS THE COST OF DELIVERY?
Delivery is free of charge to main centres for orders of R1 500 (excl. VAT) or more and will be made to street level at the address you provide. Orders below R1 500 (excl. VAT) will incur a delivery fee of R300 (excl. VAT) and will only be delivered once all stock is available, while a handling fee of R150 will be charged on collections from our office.
Special delivery requirements such as tail lift trucks, additional labour or hazardous material packaging will attract additional freight charges and will be quoted separately. All costs associated with deliveries outside of main centers will be for your account. Lead times are calculated from receipt of confirmed order and compliance with relevant payment conditions.
WHAT IS THE COST OF INSTALLATION?
Where recommended, installation, commissioning, calibration and validation will be quoted separately.
Certain specific equipment supplied by Lasec requires installation and commissioning by Lasec technical personnel. In the event that this option is not accepted and these services are undertaken by the end-user or a third party, the correct operation of that equipment cannot be guaranteed. Under these circumstances, the warranty will be nullified, and Lasec will not accept liability for any malfunctioning and/or damage to said equipment, or any other part of the laboratory to which the equipment is connected.
WHEN CAN I EXPECT DELIVERY?
Goods are transported by road freight. You can expect your parcel to arrive within 5-7 working days from receipt of payment, no matter where you are in South Africa. Although we try our very best to ensure this happens, we can unfortunately not guarantee it based on your delivery address, the location of the stock, and the availability with our couriers. Please take note that we simply cannot guarantee that your parcel will be delivered at a certain time. We will coordinate with the courier as much as possible and try to meet your time, but please rather give a 2-hour delivery window. If you are nervous that you may not be at home, rather add a place of work where someone will be at all times as your delivery address. During promotional periods, the processing of orders could take up to 5 working days. If we do run into any unexpected delays, we will contact you.
PLEASE NOTE THAT NO DELIVERIES WILL TAKE PLACE ON WEEKENDS OR PUBLIC HOLIDAYS. Orders placed over weekends or public holidays will be processed on the next working day.
HOW DO I TRACK MY ORDER?
Once the order is shipped, you will receive an email confirming shipment, including any tracking information if applicable. Please visit the relevant courier company’s website to track your order. Our courier partners websites are: DSV Couriers, Kushesh Express Courier and Quick Load Logistics. Input the tracking number provided when the parcel ships, and you will receive information about the status of your order. Unfortunately, our customer support team doesn't have the ability to speed up the delivery or give you more information than already provided via the tracking link.