Introducing the New Lasec® Service Division Centre: A New Era in Laboratory Services Across Africa

We at Lasec^® are excited to announce the opening of our new Service Centre, a modern facility dedicated to improving laboratory services across Africa. As part of our ongoing efforts to enhance the quality and efficiency of our services, we are relocating our service division to a new, cutting-edge facility poised to transform the way we administer, service, repair, calibrate, and provide training for scientific equipment across the continent. This strategic initiative marks a significant step in our commitment to customer service excellence.

This facility, set to be a beacon of excellence in the field, will consolidate all our service-related operations under one roof, ensuring a streamlined and comprehensive approach to meeting the diverse needs of our valued customers. The move is part of our broader strategy to provide world-class service and support to scientists, researchers, and institutions throughout Africa.

Key Features of the New Lasec^® Service Division Centre:

Efficient Service Administration: Our new facility hosts a dedicated administration team, ensuring a more efficient and responsive customer support system. This allows us to process orders, respond to inquiries, and manage client accounts with speed and precision.

Comprehensive Servicing and Repair: The heart of the facility is dedicated to servicing and repairing laboratory equipment. Our team of highly skilled technicians employs the latest tools and technologies to ensure the optimal performance and longevity of your equipment.

Precision Calibration: Our ISO 17025-accredited calibration laboratory will be relocated and equipped with the latest instrumentation, providing precise and reliable calibration services. This ensures that your equipment meets the highest standards of accuracy and compliance.

Expert Training Facilities Offering Hands-On Training: The facility features a training centre, fully equipped with both single and 3-phase power supplies, a dedicated wet area, and video conferencing capabilities. Here, our experts will conduct specialised training sessions, empowering equipment users to fully leverage their instruments' capabilities and remain at the forefront of their respective fields. Additionally, Lasec^® is committed to capacity building for African service engineers and first-line maintenance technicians. We offer comprehensive training programs focused on the servicing and maintenance of essential laboratory equipment, crucial for the efficient operation of laboratories. Our training programs also encompass critical areas such as biological safety and liquid handling, among other key topics.

Advanced Service Management: By adopting a global approach to equipment maintenance, we offer a comprehensive, proactive, and hassle-free solution designed to ensure the consistent performance of your equipment. Our experts handle all aspects of service management, including regular maintenance, performance monitoring, and scheduling. This approach allows you to concentrate on your research and work with confidence, knowing that your equipment is in expert hands.

Lasec^® CEO's Vision for the Future:

Michael Furneaux, our CEO, has expressed his enthusiasm about this significant step forward. "Our commitment to delivering exceptional service and support is unwavering. This move to our new Service Excellence Hub allows us to consolidate our expertise, resources, and commitment under one roof, making it easier for our customers to access the services they need."

The dedicated facility, situated opposite our head office in Cape Town, commenced operations on December 1, 2023. We warmly invite all our partners, clients, and members of the scientific community to explore the array of services offered by our Service Division for their equipment and training needs. For more information, please contact us at +27 21 531 7504, email us at sales@lasec.com, or visit the services and support page on our website.

As a part of Lasec's vision for the future, the Service Centre stands as a testament to our commitment to revolutionise laboratory services in Africa. By ensuring the consistent performance of scientific equipment, we aim to support and advance scientific research across the continent.

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